Managed Service · Operate
Your outsourced AI function.
Engine AI becomes your AI operating partner: roadmap, tools, deployed agents, adoption, governance, and monthly reporting. You get an AI function without hiring one.
Short answerWhat is Managed AI Service?
Managed AI Service is Engine AI's outsourced AI function for New Zealand businesses that need AI capability but do not have an internal AI team. We operate the roadmap, tools, deployed agents, staff adoption, governance, and reporting so AI becomes an ongoing business function rather than a one-off project. The service suits owner, GM, and operations-led teams with about 20 to 100 staff who already have or are ready to build practical AI systems. Most engagements start with an AI Readiness Audit or Sprint Build Card, then move into managed operation once there is something valuable to monitor, improve, and expand. Licence and API costs are separate. In practice, Managed AI Service gives leadership a single owner for AI decisions, monthly reporting on what changed, and a controlled way to add new workflows without turning every improvement into a new project.
Who it's for.
NZ businesses with 20 to 100 staff, no internal AI function, and an operational reason to put AI to work. Best fit: owner, GM, or operations-led teams.
You want AI to be a capability the business operates, not a project that keeps restarting.
What's included
Six things we own every month.
AI roadmap
A live, quarterly roadmap of what to adopt, build, and retire next. Tied to business outcomes, not vendor releases.
Tools and licensing
We select, configure, and run Claude, ChatGPT, and the supporting stack. You own the licences.
Deployed agents
All agents, automations, and integrations we have built remain monitored, tuned, and improved.
Staff adoption
New-hire onboarding, refresher training, workflow updates, and an internal help channel.
Governance
Acceptable-use policy, data handling, access controls, model selection, and audit trail.
Executive reporting
A monthly view of what is live, what changed, what saved time, and what comes next.
The honest small print.
Managed AI is not general IT support. Licence and API costs pass through separately. We operate AI inside your business.
Most engagements start with an audit or sprint build, then grow into Managed AI once there is something worth managing.
Need the systems built from inside your business first? That is the Forward Deployed AI Engineer engagement: embedded build mode, with the systems run as a managed function once live.
Where this is not the right fit.
- Enterprises with an existing internal AI function (we are not staff augmentation)
- General IT support and helpdesk (we don't fix laptops)
- Pure compliance audits (we deliver capability, not audit reports)
- Businesses unwilling to invest in adoption and change
Ready to run AI as a managed function?
We'll scope what a managed engagement would look like and give you a real number.